LudwigX Privacy Policy

Effective Date: February 20, 2025

This Privacy Policy describes how LudwigX ("we," "us," or "our") collects, uses, and shares personal information of users ("you" or "your") of our website and application (collectively, the "Service").

1. Information We Collect

We collect the following types of personal information:

• Contact Information: Email addresses (collected upon user registration).
• Audio Recordings: Audio recordings of musical performances that you upload for analysis. Important: We do not store these audio recordings after they have been processed. The audio is used only for the immediate analysis and is then discarded.
• Analysis Results: The AI-generated feedback and analysis results for your audio recordings.
• Usage Data: Information about how you use the Service, such as which features you use, how often you use them, and the types of audio recordings you analyze.
• Technical Data: IP addresses, browser type, device information, and other technical information collected automatically through cookies and similar technologies.

2. How We Collect Information

We collect personal information in the following ways:

• Directly from You: When you register for an account, upload audio recordings, or contact us for support.
• Automatically: Through cookies and similar technologies that track your usage of the Service.

3. How We Use Your Information

We use your personal information for the following purposes:

• To Provide the Service: To analyze your audio recordings, generate feedback, and provide access to your analysis results.
• To Improve the Service: To train our AI models, debug issues, improve the user experience, and develop new features.
• To Communicate with You: To send you emails about your account, new features, and other updates.
• For Internal Research and Analysis: To analyze usage patterns and trends to improve our Service (this data will be anonymized where possible).

4. How We Share Your Information

We may share your personal information with the following third parties:

• Service Providers: We use third-party service providers to host our website, process payments, and perform other essential functions. These service providers have access to your personal information only to the extent necessary to perform their services and are obligated to protect it.
• Legal Requirements: We may disclose your personal information if required to do so by law or legal process.

5. Data Retention

We retain the analysis results but not your audio recording itself! We will retain the analysis results for as long as it is required to produce an adequate response. Contact, usage and technical data will be stored for a period of 10 years.

6. Security Measures

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive data in transit and at rest.
• Access Controls: We restrict access to personal information to authorized personnel only.
• Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.

7. Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you.
• Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to certain processing activities.

To exercise these rights, please contact us using the contact information below.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Fergus Mcdowell
feedback@ludwigx.com

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and sending you an email.